# 🎫 Contact Procedure All network members are required to follow this logging and escalation process. Bypassing any steps will hinder our ability to assist you effectively. ## **1) Log a Ticket in Discord** Network members are advised to log their questions or issues by creating a ticket in the #support channel within our [Discord server](https://discord.gg/2G9R76paR4). This ensures that all queries are documented and can be tracked for resolution. By doing this you will receive the fastest response, as any staff member who can assist will be able to respond. This also helps ensure your query isn't forgotten about. ## **2) Escalation to Community Manager** If you feel that your ticket response is unsatisfactory or if your issue is not being resolved in a timely manner, you have the option to escalate your concern. To do this, reach out to our Community Manager; Jedson, via Discord DM. All network members have Jedson on their friends list for easy communication. ## **3) Final Escalation to Arbitration** If you are still not satisfied after discussing your issue with the community manager, you can proceed to the final step of escalation by filling out the arbitration request form which will be passed onto our arbitration team: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wiki.nightcore.com/member-guidance/contact-procedure.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.