🎫 Contact Procedure

To ensure that all questions and issues are addressed efficiently, please follow the process outlined below to contact us.

All network members are required to follow this logging and escalation process. Bypassing any steps will hinder our ability to assist you effectively.

1) Log a Ticket in Discord

Network members are advised to log their questions or issues by creating a ticket in the #support channel within our Discord server. This ensures that all queries are documented and can be tracked for resolution.

By doing this you will receive the fastest response, as any staff member who can assist will be able to respond. This also helps ensure your query isn't forgotten about.

2) Escalation to Community Manager

If you feel that your ticket response is unsatisfactory or if your issue is not being resolved in a timely manner, you have the option to escalate your concern.

To do this, reach out to our Community Manager; Jedson, via Discord DM. All network members have Jedson on their friends list for easy communication.

3) Final Escalation to Arbitration

If you are still not satisfied after discussing your issue with the community manager, you can proceed to the final step of escalation by filling out the arbitration request form which will be passed onto our arbitration team: https://forms.office.com/r/5a30XXRpsD